Chad Joyce is an experienced professional in customer service management, currently serving as the Member Services Premium Services Manager at The Standard since April 2016, overseeing a team of enrollment specialists, member maintenance specialists, and premium processors. Prior to this role, Chad was the Contact Center Manager and Fraud Prevention Unit Manager at Capital One, where responsibilities included leading and mentoring associates to ensure an exceptional customer experience and recruiting customer experience agents. Chad's career began at Citi, where various managerial roles in collections encompassed inbound and outbound home office management, production oversight, and team engagement initiatives. Educational background includes studies at Portland Community College and Daniel Boone High School, graduating in 1999.
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