Greg Christensen possesses extensive experience in Workforce Management and customer service across multiple industries. Currently serving as Manager of Workforce Management at The Standard since July 2010, Greg leads a team specializing in Workforce Management and Voice Analytics and contributes to the design and support of advanced IVR solutions. Prior roles include Workforce Management Analyst positions at Genworth Financial and GE Capital, where Greg supported multi-line contact centers and led Six Sigma projects. Earlier professional experiences range from a senior customer service role at Niagara Mohawk Power Corp. to various compliance and analytical roles at Charles J. Givens Organization. Greg holds a degree from the State University of New York at Oswego, completing studies in 2009.
This person is not in any teams
This person is not in any offices