Michael Stevens

Michael (Mick) Stevens has extensive experience in management and operations within the retail and contact center sectors. Currently serving as Impact Manager at The Standard since August 2015, Mick's roles have included Contact Center Manager, Lean Practitioner, Process Architect, Absence Management Operations Specialist, and Absence Coordinator I. Prior experience at DICK'S Sporting Goods from August 2012 to August 2015 included positions such as Sales Support Manager, Freight Flow Lead, and Sales Associate, where responsibilities encompassed scheduling, training, compliance, and operational supervision. Michael holds a Bachelor's Degree in Criminal Justice from Western Oregon University, which was completed in 2012.