Sylvia Brown

Sylvia Brown, MPM, is an accomplished CX strategist and digital transformation leader currently serving as the M&A Program Management Director for IT at The Standard. They previously held roles at Allstate, where they influenced and executed strategic initiatives and led teams focused on customer experience and operations improvement. With a strong foundation in project management from Keller Graduate School of Management and a BA in English and Chemistry from the University of Illinois Chicago, Sylvia has demonstrated expertise in managing large-scale programs, driving cost savings, and fostering high-performing teams throughout their career.