Tracey Koehler has extensive experience in customer insights and information analysis, currently serving as Customer Insights Manager and formerly as Information Analyst IV at The Standard since February 2011. Koehler has been instrumental in upgrading and designing quality programs utilizing NICE systems, including launching the first Spanish customer satisfaction survey. Additionally, Koehler holds the position of Director, VOC/Feedback at NUG - NICE User Group, having previously served as Chief Administrative Officer and Director of Business Applications within the organization. Earlier experience includes a role as Business Analyst at Fiserv, where a full-scale remote monitoring system was implemented across multiple call centers, and as Quality Data Analyst at CheckFree. Koehler's educational credentials include certifications from NICE and Six Sigma training.
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