Standards Council of Canada (SCC)
Synthia Roger is a seasoned account manager with extensive experience in customer service and business development. Currently at the Standards Council of Canada since May 2017, Synthia has held various roles including scheduler/planner and customer support coordinator. Prior experience includes a role as a customer service and sales representative at La Relance and a decade-long tenure at TD as manager of customer service, where Synthia excelled in maintaining high service standards, conflict resolution, and team leadership. Synthia holds a Bachelor's degree in Sociology and Women's Studies from the University of Ottawa and a certificate in Human Resources Management from Université TÉLUQ. Skills encompass customer relations, team motivation, administrative efficiency, and proficiency in various software tools.