John Cleveland

John Cleveland serves as the Lead Service Desk Agent at Stanford Health Care since December 2019, where responsibilities include system development to enhance productivity, agent training, ticket triaging, and maintaining client satisfaction with a 95% 5-star rating. Prior experience includes roles as a Senior Service Desk Agent providing IT support in clinical settings and a Service Desk Agent, along with a background in customer service and team supervision at Starbucks and The UPS Store. Additional experience includes creating 2D models as a Computer Aided Design Draftsman at Tower Safety Services, managing projects as a Service Coordinator, and audiovisual support at Wythe Presbyterian Church. John holds a partial AS degree in Computer Science from Foothill College.