Star Alliance is the world's largest global airline alliance.

Aviation & Aerospace

Star Alliance

Star Alliance's headquarters in Frankfurt am Main, Germany

Theo Panagiotoulias

Renato Ramos

Gayatheri Silvakumer

Luc Lachoix

Martina Coogan

Gayatheri S.

Marios Seretis

Ambar Franco

The Customer Engagement team at Star Alliance focuses on enhancing the overall customer experience across the alliance's extensive network of airlines. They collaborate on marketing strategies, manage loyalty programs, and ensure high-quality membership engagement, all while fostering strong communication both internally and with external stakeholders. Their goal is to build lasting relationships with customers and elevate satisfaction through innovative initiatives and seamless service delivery.

Customer Engagement

The Leadership Team at Star Alliance is responsible for steering the strategic direction of the organization, ensuring legal compliance, and fostering a culture of innovation and excellence. Comprised of top executives from various disciplines, this team collaborates to enhance customer experience, drive corporate strategy, and prioritize talent development, all while leveraging digital technologies to sustain the alliance's competitive advantage in the global airline industry.

Leadership Team

The Finance and Operational Support team at Star Alliance is responsible for managing financial operations and ensuring compliance with legal and business regulations. This team collaborates with various departments to optimize the financial performance of the alliance, overseeing budgeting, financial reporting, and fuel management. They also support corporate business initiatives and loyalty programs, enhancing the overall efficiency and sustainability of the alliance's operations.

Finance and Operational Support

The Technology and IT Team at Star Alliance is responsible for designing and implementing advanced IT infrastructure and digital solutions that enhance operational efficiency and improve the customer experience. They oversee IT service management, ensuring seamless technology support across the alliance, while driving innovation and strategic initiatives to leverage technology in the aviation industry.

Technology and IT Team

The Human Resources and People Operations team at Star Alliance is responsible for cultivating a positive workplace culture, managing talent acquisition and retention, and ensuring compliance with employment regulations across international markets. They work collaboratively to enhance employee engagement, support professional development, and implement HR strategies that align with the company’s mission to provide exceptional service in the airline industry.

Human Resources and People Operations

The Legal and Compliance team at Star Alliance is responsible for ensuring that the organization adheres to all legal regulations and industry standards. They provide expert legal guidance on contracts, regulatory matters, and compliance policies, helping to mitigate risks and protect the alliance's interests. Additionally, they support strategic initiatives by ensuring that all operations align with legal requirements across various jurisdictions.

Star Alliance

Org chart

Teams

Customer Engagement

Leadership Team

Finance and Operational Support

Technology and IT Team

Human Resources and People Operations

Legal and Compliance

Offices

Star Alliance

Org chart

Teams

Customer Engagement

Leadership Team

Finance and Operational Support

Technology and IT Team

Human Resources and People Operations

Legal and Compliance

Offices

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