Star Alliance is the world's largest global airline alliance.

Aviation & Aerospace

Star Alliance

Star Alliance's headquarters in Frankfurt am Main, Germany

Theo Panagiotoulias

Luc Lachoix

Renato Ramos

Ambar Franco

Marios Seretis

Gayatheri Silvakumer

Martina Coogan

Gayatheri S.

The Customer Engagement team at Star Alliance focuses on enhancing the overall customer experience across the alliance's extensive network of airlines. They collaborate on marketing strategies, manage loyalty programs, and ensure high-quality membership engagement, all while fostering strong communication both internally and with external stakeholders. Their goal is to build lasting relationships with customers and elevate satisfaction through innovative initiatives and seamless service delivery.

Customer Engagement

The Leadership Team at Star Alliance is responsible for steering the strategic direction of the organization, ensuring legal compliance, and fostering a culture of innovation and excellence. Comprised of top executives from various disciplines, this team collaborates to enhance customer experience, drive corporate strategy, and prioritize talent development, all while leveraging digital technologies to sustain the alliance's competitive advantage in the global airline industry.

Leadership Team

This department focuses on enhancing customer satisfaction and loyalty through effective management of interactions and services.

Customer Experience

The Finance and Operational Support team at Star Alliance is responsible for managing financial operations and ensuring compliance with legal and business regulations. This team collaborates with various departments to optimize the financial performance of the alliance, overseeing budgeting, financial reporting, and fuel management. They also support corporate business initiatives and loyalty programs, enhancing the overall efficiency and sustainability of the alliance's operations.

Finance and Operational Support

This department focuses on driving sales growth and establishing brand presence across multiple regions.

Sales and Marketing

The Technology and IT Team at Star Alliance is responsible for designing and implementing advanced IT infrastructure and digital solutions that enhance operational efficiency and improve the customer experience. They oversee IT service management, ensuring seamless technology support across the alliance, while driving innovation and strategic initiatives to leverage technology in the aviation industry.

Star Alliance

Org chart

Teams

Customer Engagement

Leadership Team

Customer Experience

Finance and Operational Support

Sales and Marketing

Technology and IT Team

Offices

Star Alliance

Org chart

Teams

Customer Engagement

Leadership Team

Customer Experience

Finance and Operational Support

Sales and Marketing

Technology and IT Team

Offices

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