Star Telecom
Brad Czumaczenko is an experienced professional in client development and sales with a strong emphasis on enhancing customer experiences through strategic initiatives. Currently serving as the Director of Client Development at Star Telecom since January 2023, Brad focuses on revitalizing contact center operations and delivering customized solutions using Genesys Cloud. Previously, Brad worked at Genesys as a Commercial Account Executive and Regional Account Executive, specializing in customer experience collaboration in Kansas and Missouri. With a solid foundation in client service delivery from a tenure at International Financial Data Services Canada, including roles as Client Service Delivery Manager and Service Desk Team Lead, Brad possesses extensive experience in project management, operational improvements, and relationship building. Brad holds a Bachelor of Arts degree in Digital Enterprise Management from the University of Toronto Mississauga.
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Star Telecom
Star Telecom is a Cloud Communications and Customer Experience solutions provider based in Toronto, Canada with customers spanning North America and Europe. Our services are designed to address complex telecommunication and customer experience needs of contact centres and enterprises. We solve specific client challenges by providing managed solutions like chatbots, SMS, SIP, managed technology and WFM services as well as by delivering and managing Omni-Channel cloud contact centre platforms (CCaaS) such as Genesys Cloud. Star Telecom was established in 2008 by a team of highly experienced telecommunication and contact centre technologists and operational experts who recognized Canadian contact centre industry was not being adequately serviced by the large Canadian telecommunication providers. Our expertise in the customer experience space is built upon our involvement in the industry, supporting industry segments including Healthcare, Banking, Retail, E-commerce, Automotive, and BPO verticals. We don't just provide technology, we provide customer experience solutions by leveraging our deep understanding of our client’s business, and tailoring technology to drive measurable customer experience outcomes.