Star Telecom
Edgard Cuadra is a seasoned professional with extensive experience in technical support and solutions consulting across various industries. Currently serving as a Senior Solutions Consultant at Star Telecom and previously as a Solutions Consultant at NuVoxx Communications Ltd., Edgard has played a pivotal role in fostering strong relationships with clients in the Canadian Utility sector. Edgard's career spans multiple technical positions, including Technical Account Manager, Technical Implementation Consultant at Rogers Communications, and Implementation and Training Specialist at iView Systems. Edgard's expertise includes customer support, system implementation, and training, underpinned by a solid educational background from Sheridan College and Niagara College.
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Star Telecom
Star Telecom is a Cloud Communications and Customer Experience solutions provider based in Toronto, Canada with customers spanning North America and Europe. Our services are designed to address complex telecommunication and customer experience needs of contact centres and enterprises. We solve specific client challenges by providing managed solutions like chatbots, SMS, SIP, managed technology and WFM services as well as by delivering and managing Omni-Channel cloud contact centre platforms (CCaaS) such as Genesys Cloud. Star Telecom was established in 2008 by a team of highly experienced telecommunication and contact centre technologists and operational experts who recognized Canadian contact centre industry was not being adequately serviced by the large Canadian telecommunication providers. Our expertise in the customer experience space is built upon our involvement in the industry, supporting industry segments including Healthcare, Banking, Retail, E-commerce, Automotive, and BPO verticals. We don't just provide technology, we provide customer experience solutions by leveraging our deep understanding of our client’s business, and tailoring technology to drive measurable customer experience outcomes.