SUD Life
Gopal Krishnan serves as the Senior Vice President and Head of Customer Experience & Retention at Star Union Dai-ichi Life Insurance Company Limited since October 2022, overseeing a team of 400 employees and managing P&L responsibilities across multiple customer-focused functions. Previously, Gopal held key leadership positions at RIMS, including Director of Global Development for South Asia, and served as Assistant Vice President for Operations at Star Union Dai-ichi from 2016 to 2019. Earlier in the career, Gopal managed significant roles in operations, compliance, and underwriting at SBI Life Insurance. Gopal's educational background includes an MBA in Insurance from ICFAI Business School and various advanced diplomas in health insurance and business excellence from recognized institutions.