Shafik Remtulla

Shafik Remtulla is an experienced IT professional with extensive expertise in customer support and technical operations. Currently serving as the Information Technology Operations Lead and End User Support Specialist at Starkey Hearing since March 2016, Shafik addresses customer inquiries and manages service requests for hardware and software. Previous roles include Senior Technical Advisor at Apple, where collaboration with the Engineering Team facilitated the resolution of complex technical issues, and AppleCare Advisor providing support for a wide range of Apple products. Prior experience includes supervisory roles at Geek Squad, where leadership and mentorship were key in optimizing client satisfaction, and previous sales positions at TDS Telecom, PCM, and Yorkshire Computers. Shafik holds a College Diploma in Computer Science Technology from Cégep du Vieux Montréal.