Kannayya Tolwala

Kannayya Tolwala is an accomplished operations leader with extensive experience in the BPO sector, currently serving as Senior Vice President Operations at STARTEK since October 2018. Prior to this role, Kannayya held positions as Business Head of the BPO Division at Live Digital, overseeing operations in a 3000-employee organization. Kannayya's experience includes serving as Service Delivery Head at Vertex Customer Management India Private Limited, managing both voice and non-voice operations for premium clients in telecom and BFSI. At Reliance BPO, Kannayya was responsible for end-to-end service delivery and workforce management across multiple locations, handling significant call volumes. Earlier career stages included supervisory roles at Msource Ltd and Brigade Corporation Ltd, where team leadership and service level achievement were key focuses. Kannayya holds a PGDBM in Finance from SIES Institute.