Nadiem Fredericks is an experienced professional in quality assurance and customer experience management, currently serving as AVP Quality at Startek since May 2022, focusing on enhancing customer lifecycle connections. Previously, Nadiem held significant roles such as Head of Quality Assurance at Teleperformance, leading quality performance standards, and Continuous Improvement Lead at Capita, where Nadiem developed and implemented improvement plans. Nadiem's career includes roles like General Manager of Quality Assurance at Innovation Group, overseeing QA processes across multiple countries, and Head of Customer Experience & Financial Services Quality Assurance at Webhelp. Nadiem's extensive education includes Lean Six Sigma certifications and an Advanced Program in Call Centre Leadership from the University of Cape Town.
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