Shelley Kwik-Mitchell

Shelley Kwik-Mitchell serves as the Global Director of Training and Quality at STARTEK since December 2019, focusing on enhancing training, quality, and sales solutions to improve performance. Previous roles include Learning Facilitator and Course Design Consultant at 5th Talent, where Shelley contributed to a retention training solution for JD Powers and Associates, and Flight Follower at Truro Flying Club, ensuring flight safety and management for aspiring pilots. With extensive experience at STARTEK, Shelley also held the position of Director of Training and Leadership Development, overseeing corporate training initiatives. Further emphasizing leadership development, experience includes roles at TeleTech and Sitel, where Shelley managed training programs and operational goals. Educational background includes Applied Information Technology and Adult Education from reputable institutions.