Bruno Rhafael Fonteles de Lima

Bruno Rhafael Fonteles de Lima is an experienced professional in the field of Information Technology and Customer Success, currently serving as a Customer Success Representative at both StarTex Software and EHS Insight since January 2022. Prior experience includes roles as Information Technology Coordinator and QA Analyst at HeavyConnect, where Bruno established customer support processes, managed a technical support team, and conducted quality assurance testing for mobile applications. Additionally, Bruno has worked as a Software Tester at PolibrásNet, provided technical support at the City Hall of Fortaleza, and contributed to research and projects at the Federal University of Ceara. Bruno holds a Bachelor's degree in Management Information Systems from the Federal University of Ceara and has further education from Stony Brook University.