Stephanie H.

Stephanie H. has over a decade of experience in the financial services industry, demonstrating a strong focus on member and customer services. Currently serving as the Assistant Financial Center Manager at SECU Credit Union since April 2021, Stephanie specializes in member experience, financial education, and team coaching, consistently driving results with a solution-oriented approach rather than a sales-driven mindset. Prior roles include Assistant Branch Manager at The Harbor Bank of Maryland, where responsibilities encompassed customer service, operational support, and coaching staff, and various positions at Wells Fargo, including Personal Banker, Service Manager, and Bank Teller, where key contributions involved enhancing customer relationships and ensuring compliance with operational standards. Educational background includes studies at the Community College of Baltimore County from 2007 to 2009.