Cole Mercier

Cole Mercier has a diverse background in technical support and IT roles, with extensive experience spanning over a decade. Current position as Technical Support Team Lead at Access Health CT since February 2020 follows a progression from previous roles including Technical Support Administrator at the same organization. Prior roles include IT Analyst III at DXC Technology, IT Specialist at Timex Group, and Technical Support Administrator at Activate The Space. Additional experience includes various technical support and IT positions at companies such as Aspen Insurance Group, Central Connecticut State University, RiskMatch, Fleetmatics, BorrowLenses, and Apple, where foundational skills in customer support and technology were developed.