Rhonda Schiller

Rhonda Schiller is a seasoned professional in customer service and operations management with extensive experience across various industries. Currently serving as the Utility Industry Manager and Call Center Manager at the State of Ohio since October 2017, Rhonda effectively oversees call center operations and adeptly handles escalated customer issues. Prior experience includes roles at Mettler-Toledo International, Inc. as Customer Service Supervisor, and Solenis as Manager of Customer Service, where key contributions involved process improvements and centralized operations. Previous positions at Ashland, Alcatel-Lucent, and Qwest highlight a strong background in supply chain operations, process enhancement, and team leadership. Rhonda holds a Bachelor's Degree in Accounting and Computer Science and an Associate’s Degree in EDP Auditing from Franklin University.