Monica Raley

Monica Raley currently serves as the Human Resources and Development Manager at State Farm, a position held since June 1994, where responsibilities include the development and execution of training programs for sales associates in a contact center, promoting a culture of continuous improvement, trust, collaboration, and accountability. Previously, Monica held the role of Contact Center Sales Training Manager at State Farm, focusing on enhancing customer experience and meeting company objectives. Before joining State Farm, Monica worked as a District Manager at Aldi UK from May 1992 to May 1994, overseeing district operations and managing store relationships. Monica earned a Bachelor's Degree in Management from the University of Oklahoma between January 1988 and January 1992, participating in organizations such as Alpha Phi Sorority and SHRM.