Sylvia Webster is a skilled product leader with extensive experience in the insurance industry, particularly at State Farm. In the role of Group Product Manager for Digital Channel Performance from June 2024 to October 2025, Sylvia was instrumental in driving digital growth and enhancing customer engagement through strategic vision and execution. Prior to this, as Agency Optimization Director and later as Product Owner for Billing & Payments, Sylvia improved operational efficiencies by implementing Agile practices and innovative payment solutions, which significantly reduced processing time. Additionally, Sylvia has a background in injury claims and digital claims management, focusing on user experience and technology modernization. Sylvia holds a Bachelor of Arts degree in Business and History from Illinois Wesleyan University.
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