Jani Foss Jacobsen

Jani Foss Jacobsen has extensive experience in service management and IT coordination, currently serving as a ServiceNow Coordinator and Process Consultant at Statens IT since January 2016, focusing on ISO 20000 and ISO 27001 standards. Jani has also been a LesMills BodyFlow and BodyStep Instructor at FG-Fitness since January 2002. Prior roles include IT Service Catalogue Manager, Service Level Manager, and Service Delivery Manager at Nets Denmark A/S, where responsibilities included managing service catalogue processes, designing operational procedures, and ensuring alignment between IT and business interfaces. Earlier career experiences include roles at PBS A/S and SAMPENSION, and foundational roles in various organizations. Educational qualifications include multiple ITIL certifications, Professional Scrum Master I, and training in strategic communication and facilitation.