Stephen McMahon

Stephen McMahon is a Senior Real Time Analyst at Staysure Group since March 2022, with a strong background in real-time management. Previous roles include Senior Real Time Management at Concentrix from January 2021 to March 2022, where Stephen quickly advanced to Lead Real Time Analyst, overseeing multiple client campaigns and additional responsibilities. Prior experience includes working as a Sales Agent and Real Time Champion at SSE Enterprise, where responsibilities included monitoring call flows and service levels, and as a Real Time Analyst at Convergys, where Stephen coordinated the activities of agents and managed sales/service teams. Stephen's career commenced at Greene King and has consistently demonstrated expertise in workforce management and operational efficiency across various roles.