Michelle Pham is a seasoned professional with extensive experience in customer success, operations management, and functional analysis within various industries. Currently serving as a Senior Functional Analyst at Steampunk, Inc. since May 2023, Michelle previously held positions as a Customer Success Manager at Capitol Canary from Quorum and as a Salesforce Business Analyst/Admin at Steampunk, Inc. Michelle's earlier roles include Operations Manager and Operations Analyst at LeaseAccelerator, along with customer service roles at NASA and Marriott International. Academic achievements include a Graduate Certificate in Purchasing, Procurement/Acquisitions and Contracts Management from the University of Maryland Global Campus, a Bachelor of Arts in Psychology from the University of Maryland Baltimore County, and an Associate's degree in General Studies from Montgomery College.
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