Laurentiu Lupoiu

Laurentiu Lupoiu is a seasoned Senior Support Analyst at Stefanini since November 2011, focusing on back office support for complex tickets and optimizing ticket resolution processes through data analysis. Previously served as a Quality Coach, assessing the performance of over 20 level 1 ITO agents and implementing improvement plans to meet service level agreements. Prior experience includes a role as a Technical Support Analyst and Customer Support Specialist at Wipro Technologies from July 2008 to September 2011, providing customer support for various electronic products and managing customer interactions through a CRM application. Laurentiu holds a degree from the Academia de Studii Economice din București.