Bernadette Coogan

Bernadette Coogan is a Senior Help Desk Technician at Stefanini Group, where responsibilities include managing Help Desk tickets, responding to customer issues, and implementing strategies for automation to improve efficiency. Previous roles include a Nanny at Levy Household, a Remote Consultant at IMC Brands LLC focused on web content and marketing, and Promotions staff at Renda Broadcasting, where event management and vendor relationships were key. Bernadette also served as Store Manager at Camelot Video, ensuring customer satisfaction and effective merchandising. Educational background includes continued studies in Cybersecurity at the University of North Carolina at Charlotte, a Bachelor's degree in Communication from Florida Gulf Coast University, and an Associate's degree from Florida SouthWestern State College.