Ken Wen has extensive experience in service delivery management, currently serving as a Senior Service Delivery Manager at Stefanini Group since January 2021, where responsibilities include overseeing all service desk operations in China. Prior to this role, Ken Wen was a Service Delivery Manager at Stefanini from October 2014, and a Team Manager at IBM Global Business Services Talent & Engagement from June 2013 to October 2014, focusing on operation management and service level agreements. Ken Wen also held the position of Service Delivery Team Lead at HP Enterprise Services from November 2008 to May 2013, managing resource planning, SLA management, and customer satisfaction. Educational qualifications include a Bachelor's Degree in English Language and Literature from Northeastern University and a Bachelor's degree in English from Dalian.
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