Francesca Dallago, PhD, is an expert in survey and quantitative research methods with over 15 years of professional experience in customer experience measurement and methodology. They earned a PhD in Human and Social Sciences with a specialization in Quantitative Research Methodology from the Università degli Studi di Torino. Francesca has held various roles, including Senior Market Researcher and Professor in Quantitative Research Methodology, and currently works at Stellantis as a Global CX expert focusing on survey design and methodology. Their passion lies in understanding human and social attitudes and behaviors related to customers and users.
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