Step Change Outsourcing is a growing contact centre working in partnership with some of the UK’s largest brands for over 15 years. 

We turn challenges into opportunities. We are;

•	Results orientated
•	Generate exceptional ROI
•	Demonstrate continuous improvement

We do this by being experts in;

	Outbound selling
	Inbound selling
	Retention
	Cross Sell
	Upsell
	Webchat sales

In 2020, we were accredited as a Sunday Times Top 100 Company, achieving 3rd place as a Best Small Company. We have also been accredited 3 stars by Best Companies, the highest level for workplace engagement.

We are FCA authorised, ISO 27001:2022 and PCI DSS certified, proving our commitment to information security management.


Call Center

Consumer Services

Outsourcing

Step Change Outsourcing

Stuart McFarlane

David Jones

Jordan Gibbs

James Ratcliffe

Tom Bickerdike

Beth Jones

Katharine Shilton

This department focuses on managing and optimizing sales processes and customer interactions.

Sales Operations

This department focuses on identifying and pursuing new business opportunities to drive company growth.

Business Development

This department oversees and optimizes the operational processes to enhance efficiency and effectiveness in service delivery.

Operations Management

This department is responsible for driving revenue through customer acquisition and relationship management.

Sales Department

This department focuses on building and maintaining strong relationships with clients to drive business growth and customer satisfaction.

Client Engagement

This department focuses on data engineering, analytics, and performance optimization to drive informed decision-making.

Step Change Outsourcing

Org chart

Teams

Sales Operations

Business Development

Operations Management

Sales Department

Client Engagement

Data Intelligence

Offices

Step Change Outsourcing

Org chart

Teams

Sales Operations

Business Development

Operations Management

Sales Department

Client Engagement

Data Intelligence

Offices

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