Daniel Williams

Daniel Williams is an accomplished professional with extensive experience in change management and project delivery, currently serving as Head of Change Readiness at StepChange Debt Charity since April 2019. Previously held roles include Implementation Project Manager at Barclays and a series of leadership positions at Lloyds Banking Group from 2004 to 2018, where significant contributions involved improving customer service strategies and complaint handling for over 5000 colleagues. Notable achievements include realizing cost savings through process optimization, managing complex project implementations, and enhancing customer experience metrics. Daniel Williams holds an MBA from the Open University and has a solid educational background from Norton College and Ashleigh Comprehensive.