Paul Heald

Paul Heald has extensive experience in various administrative and customer service roles, currently serving as a Procurement Assistant and Client Asset Management Associate at StepChange Debt Charity since August 2020. Previous positions include Social Media Consultant at RBS, where responsibilities involved managing customer interactions across social media platforms, and Administrative Coordinator at Direct Line Group, focusing on FCA compliance and customer complaint management. Paul also has a background as a Clerical Officer at RBS, processing payments, and as a Homeshopping Key Colleague at Asda, handling customer orders. Early career experience includes working as an Administrative Assistant at Four Seasons (Leisure) Limited, where accounting and customer service tasks were performed. Paul completed education at West Leeds Boys High School, obtaining an English CSE Level 2.