Akinola Emmanuel

Akinola Emmanuel is a seasoned professional with extensive experience in customer service and complaint resolution within the banking sector. Currently serving as a Senior Complaint Resolution Officer at Sterling Bank, Akinola excels in managing complex banking complaints related to digital transactions and ensuring compliance with service level agreements (SLAs). Previous roles include CX Operations Associate at Sterling Bank, Customer Success - Email Team Lead at FairMoney, and key positions at Access Bank Plc and Newedge, focused on customer relations and fraud investigations. Akinola holds a Bachelor's degree in Mathematics and Statistics from Ajayi Crowther University and higher qualifications in Civil Engineering from Osun State Polytechnic.