Patrick Jansen

Patrick Jansen is an experienced professional in the field of technical consulting and support, currently serving as a volunteer at De Tussenvoorziening since February 2023 and at Vecht en IJssel until September 2024. Between August 2020 and October 2022, Patrick worked as a WFM Technical Consultant at Komyunity, focusing on mobile engagement solutions for contact center agents. Prior experience includes roles as a Genesys Consultant at BrightContact from September 2016 to August 2020 and a Genesys administrator at Rabobank Nederland from January 2012 to September 2016, where responsibilities also included change administration for IP telephony. Patrick's professional journey began at Paradigit Computers, providing technical support and sales from January 2010 to June 2012. Academic qualifications include a degree in MBO ICT Beheer from ROC ASA ICT Academie and various certifications from Genesys University in application development and deployment frameworks.