Arla Jussila

Arla Jussila currently serves as the Lead Specialist in Customer Experience & Insight at Stockmann, focusing on customer insights and service design across various platforms, including department stores and eCommerce. Prior experience includes roles as a Service Designer at DNA Oyj, where a human-centric approach was applied to service design, and at OP Financial Group, conducting usability tests and conceptualizing mobile applications. Additionally, Arla has experience as a University Teacher at the University of Lapland, emphasizing service design in the context of Mobility As a Service, along with several roles in customer service and design training. Arla holds a Master's degree in Industrial and Product Design and has completed postgraduate studies in Teacher Education and Professional Development at the University of Lapland.