Shannon Thomas

Shannon Thomas has a strong background in IT support and engineering, with experience in roles such as Application Support Engineer, Network Operations Center Engineer and Team Lead, and Senior Enterprise Support Technician. Their expertise includes software implementation, testing, and deployment, cloud computing, server administration, network management, system troubleshooting, and customer support. Shannon is skilled in a variety of operating systems, software tools, and technologies such as Azure, GCP, Kubernetes, Docker, MongoDB, Git, ZenDesk, JIRA, Ansible, and more. They possess excellent communication skills and certifications in CompTIA A+ and Network +.