Julliana Gurgel

Julliana Gurgel possesses extensive experience in marketing and customer relationship management, currently serving as Líder de Criação CRM at Stone since October 2020, where responsibilities include managing the creative demands of the CRM team and producing communication content for clients. Prior roles at Stone include Analista de Customer Insights focused on NPS and Analista de Customer Success Digital, emphasizing client relationship management and technical support. Julliana also held positions at Hurb as an Analista de Marketing and an Analista de HDS, contributing to marketing campaign planning and execution. Previous experience includes international sales promotion at Dufry do Brasil Duty Free Shop and marketing research during an exchange program in Portugal. Julliana's career began at Agência A+, focusing on communication and strategic marketing, where recognition included the agency's Highlight of the Year award in 2015. Julliana holds a Bachelor's degree in Communication Social from the Federal University of Rio de Janeiro and a postgraduate degree in Marketing and Business Management from ESPM.