Heidi-Maria Puolakka

Heidi-Maria Puolakka is a seasoned professional in technical customer support and customer experience management with extensive experience in various leadership roles. Currently serving as the Technical Customer Support Manager at Stora Enso since August 2025, Heidi-Maria previously held the position of Global Product Support Manager at iLOQ, where responsibilities included developing scalable global technical support operations and tracking customer experience KPIs. Earlier, at iLOQ, Heidi-Maria led the Customer Service team, achieving high customer satisfaction ratings. Prior experience includes managerial roles at Polar Electro Oy, overseeing customer support and feedback processes, and a production controller position at Evox Rifa. Heidi-Maria holds a Master of Science degree in Process Engineering from the University of Oulu.