Storecheckers UK
Lucy Gibbs is an experienced technical analyst and customer service representative at Diligenta, a subsidiary of Tata Consultancy Services, where responsibilities include managing customer queries and communications since 2014. Additional experience includes roles as a secret shopper at Storecheckers, ticket seller at Oceana Nightclub, and sales advisor positions at Next Group PLC, demonstrating strong administrative and customer service skills. Lucy has a Bachelor of Science (BSc) in Geography from the University of Plymouth and has completed various educational qualifications, including A/AS levels and GCSEs, showcasing a solid academic background.
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Storecheckers UK
Over the past 25 years the team at Storecheckers has helped some of the UK’s leading retailers and brand concessionaires become beacons for excellence in Customer Service whilst at the same time supporting them in meeting key sales and operational targets. Storecheckers' reputation for Mystery Shopping, Market Research and Training has been built on our clients’ successes with some of the most memorable being: • Sales increasing by 8% within 6 months • Sales of targeted special offers rising from 40% to 70% • Add-on sales rising by 10% in 2 years • Staff turnover dropping to 20% one of the lowest in the client’s sector • Stock and till loses falling by 50% within 6 months The team carefully tailors all its services for each client and is dedicated to ensuring that all clients achieve the very best levels of Customer Service to improve business performance. One area that really gives Storecheckers the edge is our bespoke reports and statistical analysis with 100% reliable and accurate information. This level of feedback gives clients the answers to questions that are vital to business improvement and may otherwise remain unanswered. With an ever increasing client portfolio Storecheckers’ 25 years experience in the industry makes it one of the most respected providers of Mystery Shopping, Research & Training amongst: • High Street Shops from national chains like Pets at Home & Timpsons to smaller retailers with multiple outlets • Brand Destinations including the National Maritime Museum and Madame Tussauds • Leisure Groups like Manchester United Football Club and Revolution Vodka Bars • Business & Tourism Awards across the UK ranging from Retailer of The Year for Publishing News to Visit Manchester and Welcome to Yorkshire’s Tourism Awards • Town and Shopping Centres from Blackpool to Winchester • Manufacturers like Mars • B2B offering support to lawyers, accountants and estate agents