Storm Smart
Jean Grisales is a highly skilled Technical Support Specialist with extensive experience in resolving complex technical issues and enhancing customer satisfaction. Currently employed at Centific, Jean has improved issue resolution efficiency by 30% utilizing ZenDesk and has demonstrated bilingual proficiency in providing support in both English and Spanish. Previous roles at DebtPayPro and FieldEdge involved collaboration with cross-functional teams, technical troubleshooting, and client education, leveraging tools such as Jira, HTML, CSS, and JavaScript for effective client assistance. Jean holds a Bachelor’s Degree in Computer Information Systems with a Programming Concentration from Florida Gulf Coast University and has a strong foundation in customer service and technical expertise across multiple software platforms.
Storm Smart
Storm Smart is one of the largest hurricane protection companies in the state of Florida. We design, manufacturer and install a large variety of hurricane protection products. Storm Smart also manufactures Storm Catcher Wind Abatement Screen - the leading hurricane wind abatement screen in the industry. Our mission is to earn a customer referral at EVERY touch point while providing the widest breadth of multipurpose, customized storm protection products with turnkey service. Join our family of over 90,000 happy customers in Florida, the Caribbean, Mexico, and Guam, since opening our doors in Fort Myers in 1996.