Camilo Llano Murcia

Customer Support Representative at Storyteq

Camilo Llano Murcia has a diverse work experience in IT support and audio engineering roles.

In 2013, they started as a freelancer, providing audio recording, mixing, and mastering services for shows like Idol Colombia. Camilo also worked in location sound for interviews, series, and events, and provided audio post-production services for institutional and advertising videos. Camilo was part of the engineering crew for Sofar Sounds Bogota, responsible for microphone placement, sound distribution, and final mix and mastering for each band's video.

From 2014 to 2016, Camilo co-founded DaCave Audio, where they recorded, mixed, and mastered musical tracks and audiovisual productions. Camilo also provided direct sound for interviews, web series, and events, and offered audio post-production services for institutional and advertising videos, short films, and animations.

In 2016, Camilo worked as a support professional for the University's Radio station, providing support for streaming system failures, audio console malfunctions, and web interface issues. Camilo also served as a control master for the University's radio programs.

From 2017 to 2021, they worked at Tools 4 Media as an audio department coordinator and IT support and sales engineer. In this role, they provided IT support and audio services to AV companies like Teleset, Sony Pictures, and Caracol TV. Camilo troubleshooted operating systems such as Windows and macOS and configured Quantum Xcellis.

Camilo joined Audio-Technica in 2017 for distributor training where they gained expertise in microphone techniques, composition, and RF and wireless systems.

In 2021, they joined Synergy Sports as an IT installation support for Keemotion servers and cameras placed in coliseums throughout Latin America. Camilo also helped sports managers review assessments and make judgments about the equipment needed.

Currently, Camilo is working as a customer support representative at Storyteq, where they are responsible for creating and consolidating the support department for a SaaS company. Camilo selects and configures proper ticketing systems, migrates knowledge bases, and creates help centers. Camilo integrates various software tools and provides support to the Americas time zone.

Camilo Llano Murcia has a diverse education history. Camilo obtained an Engineer's Degree in Sound Engineering from Universidad de San Buenaventura, where they studied from 2006 to 2011. In 2006, they also earned a Diploma Degree of Arts and Visual Communications from the same university.

Camilo further enhanced their skills in the field of sound engineering by completing a workshop called "Doctor Compresor" at Estudios Audiovisión in 2012. In the same year, Camilo attended a Music Business Workshop at Escuela de Música Medios Arte y Tecnología EMMAT SAS.

In 2014, Camilo pursued a Virtual Diploma in Business Administration from Cámara de Comercio Bogotá to broaden their knowledge in business administration and management.

In addition to their formal education, Camilo obtained various certifications to expand their expertise. Notable certifications include "Introduction to Generative AI" and "Introduction to Large Language Models" from Google Cloud Skills Boost in 2023, and "Curso de Gestión de Equipos Ágiles" from Platzi in 2023.

Camilo has also acquired certifications related to their field, such as "Extron Control Specialist (ECS)" from Extron in 2020 and "AVIXA-Recognized AV Technologist" from AVIXA in 2020. Furthermore, they have obtained multiple product training certifications from Sennheiser and Waves Audio, showcasing their commitment to staying up-to-date with the latest technologies and advancements in sound engineering.

Overall, Camilo Llano Murcia has a comprehensive education history in sound engineering, arts and visual communication, and business administration. Through their certifications, they display a continuous dedication to expanding their knowledge and skills in various areas.

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