Fridah Karimi

Fridah Karimi is a professional with diverse experience in customer service and quality analysis. Fridah's career began as a Waitress at BIG SQUARE KENYA-INTERSTRAT LTD from January 2018 to September 2019, followed by a role as a Customer Attendant at Mr Price Apparel from October 2019 to August 2020. From September 2020 to October 2022, Fridah worked at Sama as an AI Data Annotator/Reviewer, where responsibilities included assessing transaction quality and providing feedback for team improvement. Later, as a Quality Analyst at Sama, Fridah assisted in establishing quality standards and developing assessment plans across work streams. Fridah holds a Diploma in Hospitality Administration/Management from the Nairobi Institute of Business Studies, completed in 2018.