Amber Wiktorowski

Amber Wiktorowski is an experienced customer service professional with a strong background in client relations and banking. Currently serving as a Customer Service Escalation Supervisor at Strategic Financial Solutions NY since October 2022, Amber handles escalated client concerns and assists customer service representatives. Previous roles include Customer Service Representative at the same company, Universal Banker at M&T Bank, Recovery Specialist at West Asset Management -- Alorica, and Assistant Manager at Aeropostale. Amber holds a Bachelor of Arts in Business Administration from Hilbert College and a Cosmetology License from Erie 1 BOCES. Proficient in customer service and time management, Amber has developed skills in client education, problem resolution, and project collaboration throughout a diverse career.