Tiffiani James

Tiffiani James is an accomplished professional with extensive experience in client engagement, quality assurance, and operations analytics. Currently serving as the Director of Client Engagement at Strategic Link Consulting since July 2021, Tiffiani manages strategic client accounts and SaaS initiatives, collaborating with the executive team to enhance customer satisfaction and portfolio growth. Prior experience includes a successful tenure at MaxTouch Services, where Tiffiani held multiple leadership roles culminating in Director of Quality Assurance, Speech Analytics, and Operations Analytics, earning several awards for excellence. Tiffiani has also contributed to Worldpay and Sprint, developing quality assurance programs and achieving significant improvements in customer satisfaction and operational efficiencies. Tiffiani holds a Bachelor's Degree in Biochemistry from Spelman College.