Dustin Goosinow

Dustin Goosinow has a strong background in technical support and customer service. Dustin began their career at Wireless Advocates in 2013, where they worked as a Mobile Sales Expert, selling mobile devices and services to Costco customers. Dustin excelled in this goal-oriented position until 2015.

Following their time at Wireless Advocates, Dustin joined Best Buy as a Sales Representative in 2015. In this role, they focused on the mobile and home connections departments, ensuring customer satisfaction and promoting business growth. Dustin stayed with Best Buy until 2017.

In 2017, Dustin joined Strategic Solutions, Inc. and has held various roles within the company. Dustin started as a Helpdesk Agent, providing level 1 support to clients and managing incidents and tickets. Dustin then moved up to become a Tier 1 Lead, overseeing the ticket queue and verifying the work done by level 1 support. Additionally, they managed the help pages and knowledge base, ensuring up-to-date information for the help desk support.

Dustin's most recent role at Strategic Solutions, Inc. is as a Senior Support Analyst. In this position, they managed escalated incidents, events, and problems in the Level 2 ticketing system. Dustin also provided after-hours emergency support and assisted with FortiGate and SonicWall firewall support.

Currently, Dustin holds the position of Technical Support Manager at Strategic Solutions, Inc. Dustin leads a team of Senior Support and Security Analysts in resolving escalated incidents, problems, network events, and security events. Dustin also oversees problem management duties, focusing on speedy resolution and root cause analysis. Additionally, Dustin holds weekly meetings with clients and stakeholders to review tickets and improve processes.

Overall, Dustin Goosinow has gained extensive experience in technical support, customer service, and sales throughout their career. Dustin is a dedicated and skilled professional in managing support teams and providing excellent service to clients.

Dustin Goosinow's education history includes attending the College of DuPage, where they pursued studies; however, the specific degree and field of study are not mentioned. No information is provided regarding the duration of their enrollment at the College of DuPage.