Shanaka Launuru is a seasoned business consultant currently at StrateX since April 2024. Prior positions include leading roles at Badkamerwinkel.nl and de Bijenkorf, where responsibilities encompassed team management and customer service leadership. With extensive experience at VANAD Group and Coolblue, Shanaka excelled in customer service, training, and team management, contributing to service quality improvements and performance enhancement initiatives. Educational qualifications include a Propedeuse in Mediatechnologie from Rotterdam University of Applied Sciences and extensive ICT training from Albeda College.