Joanne Williams

Joanne Williams is an experienced Support Desk Manager at StrongMind since August 2020, overseeing a team of four Associates and Specialists while leading daily team huddles and facilitating technical support for partners through Zendesk. Past roles include Partner Support Associate Lead and Partner Support Associate, where Joanne triaged tickets and managed escalations. Previous experience spans technical support at Ring, customer relations at Acumen Fiscal Agent, lead agent responsibilities at TTEC, and brand captain duties at Target. Throughout their career, Joanne has focused on enhancing team knowledge, improving process flows, and providing exceptional customer support.