Mary Dietz

Mary Dietz is an experienced operations support analyst currently employed at Student Connections since January 2024. Previously, as a customer success manager at Encore Fire Protection from 2021 to February 2024, Mary managed over 250 clients with a total annual recurring revenue (ARR) of $2.2M, achieving a 96% retention rate and a 44% upsell/cross-sell rate. At Republic Services from 2019 to 2021, Mary was promoted through roles handling up to 500 accounts with a combined portfolio ARR of $6M. As a creative small business owner at Love Bug Gifts from 2012 to 2021, Mary developed personalized gifts, turning a hobby into a part-time business. In a prior role as an account manager at Letter Concepts from 2018 to 2019, Mary managed key accounts and collaborated with various departments to exceed fundraising goals. Mary started at Student Connections in 2006, where early responsibilities included presenting product demos and leading customer onboarding. Mary holds a bachelor's degree in Applied Communications and Business Information Technology from Ball State University.