Jomarc T. Avides

Jomarc T. Avides is a User Support Specialist at Substack since December 2022, with a proven track record of managing over 45 support tickets weekly and maintaining a customer satisfaction score of over 96%. Experienced in utilizing tools like Zendesk and Stripe, Jomarc has effectively resolved user inquiries for high-profile clients while enhancing user experience and converting free accounts into subscriptions. Previous roles include providing compassionate patient care at IHSS Public Authority, troubleshooting advertising issues for Facebook, and analyzing client campaigns as a Marketing Operations Analyst. Jomarc has a strong educational background, currently pursuing a Bachelor of Business Administration in Marketing at San Francisco State University, following studies at Foothill College, Year Up, and Skyline College.