Sofia Escalante

Sofia Escalante is a detail-oriented User Support Specialist at Substack, with experience dating back to April 2022. Prior roles include customer service positions at Warby Parker, where exceptional support was provided through various communication channels, and a Product Development Assistant role at Field Agent, focusing on survey implementation and data analysis for new product development. Additional experience includes an internship at Houndstooth Press, managing social media accounts and enhancing brand visibility, as well as lead generation and client nurturing during an internship at a sales development firm. Sofia holds a Bachelor's degree in Marketing and Non-profit Studies from the University of Arkansas and has also studied Art History and Culture in Rome.