André Serrazina

André Serrazina is a seasoned professional with extensive experience in technical advisory and support roles, currently serving as a Senior Technical Advisory Manager at SugarCRM since January 2015. In this position, André specializes in troubleshooting escalated customer issues, conducting instance reviews, and guiding cloud migrations, alongside responsibilities in SOW scoping and implementation. Prior roles at SugarCRM included Technical Support Engineer and Support Specialist, where André delivered tier 1 and tier 2 support across the EMEA region. André's earlier experience includes roles as a CRM Consultant at Novabase, Web Developer at Ci2t and Desarollo Web Granada, and an Informatics Teacher at IEFP. André began a career in web development with a freelance group and has a strong academic background with a Bacharol and Licentiate degree in Information Technology from Universidade de Aveiro.